topic Re: Orange lights in Broadband

Orange lights

Lerigo99 — Sun, 08 Jun 2025 16:43:01 GMT

My wifi keeps disconnecting and showing orange lights. When I check the connection on the app it says there is no issues with my wifi or broadband, except clearly there is.

Re: Orange lights

JimM1 — Sun, 08 Jun 2025 16:45:34 GMT

@Lerigo99 Do you have the 4 light hub, and two are going amber, internet and possibly voice, they do have names under the lights or look at the link.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Orange lights

caesarome — Sun, 08 Jun 2025 18:34:58 GMT

@Lerigo99

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.