topic Re: Sky equipment in Broadband

Sky equipment

Stewart23 — Sun, 08 Jun 2025 10:38:27 GMT

We are having a problem with Sky equipment coming into the house where the right light on the Optical Network Terminal is constantly flashing green and we have no TV connection to access the apps nor have we Wi-Fi connection to use our iPads or phones.
Hope you could help please.

Re: Sky equipment

caesarome — Sun, 08 Jun 2025 11:13:46 GMT

@Stewart23

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Sky equipment

cookiemonsteruk — Sun, 08 Jun 2025 11:17:29 GMT

@Stewart23

The lan light flashing is normal as it indicates data is flowing to the router

Re: Sky equipment

JimM1 — Sun, 08 Jun 2025 12:25:27 GMT

@Stewart23 All in all what does the hub show, looks like the ONT is fine, 3 green lights and one of them is the flasher.....

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start