topic Re: No WiFi in Broadband

No WiFi

Nicnak1 — Sat, 07 Jun 2025 21:26:08 GMT

Sky box is completely dead, no lights, so no WiFi

Re: No WiFi

caesarome — Sat, 07 Jun 2025 21:30:24 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No WiFi

JimM1 — Sat, 07 Jun 2025 21:49:21 GMT

@Nicnak1 No lights then either power socket, power psu for the hub, hub has died....

Re: No WiFi

Nicnak1 — Sat, 07 Jun 2025 22:40:25 GMT

Thank you. Yes your right, on further inspection...the socket is broken 🙁