Poor internet connection

ML170 — Sat, 07 Jun 2025 18:21:14 GMT

WiFi connected devices are not connecting to internet. Wired devices regularly lose internet connection.

if wifi devices do get internet connection then speed is very slow and limited.

Re: Poor internet connection

caesarome — Sat, 07 Jun 2025 18:28:16 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Re: Poor internet connection in Broadband

Poor internet connection

Re: Poor internet connection