https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/5006762#M493282 <P>Broadband just been installed (Fibre) it's has dropped 4 times in the last 2 hours the router just looses connection have to unplug and plug back it. Signal is coming through the fire box on wall it's the router. Connected my cctv it dropped turned on TV said my Ethernet was not connected but it was. Connected IPad it dropped. Is it a fault with the router?</P> Sat, 07 Jun 2025 15:46:44 GMT Linny71 2025-06-07T15:46:44Z https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/5006762#M493282 <P>Broadband just been installed (Fibre) it's has dropped 4 times in the last 2 hours the router just looses connection have to unplug and plug back it. Signal is coming through the fire box on wall it's the router. Connected my cctv it dropped turned on TV said my Ethernet was not connected but it was. Connected IPad it dropped. Is it a fault with the router?</P> Sat, 07 Jun 2025 15:46:44 GMT https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/5006762#M493282 Linny71 2025-06-07T15:46:44Z https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/5006770#M493286 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2907381">@Linny71</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 07 Jun 2025 15:53:40 GMT https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/5006770#M493286 caesarome 2025-06-07T15:53:40Z