https://helpforum.sky.com/t5/Broadband/The-internet-connection-keeps-dropping/m-p/5006573#M493216 <P>Hi our internet keeps dropping connection, we have a device plugged in directly to the hub and multiple wifi devices and all are struggling to connect and internet keeps dropping connection.. do we need a new hub?&nbsp;</P> Sat, 07 Jun 2025 12:06:46 GMT Zoolaboo 2025-06-07T12:06:46Z https://helpforum.sky.com/t5/Broadband/The-internet-connection-keeps-dropping/m-p/5006573#M493216 <P>Hi our internet keeps dropping connection, we have a device plugged in directly to the hub and multiple wifi devices and all are struggling to connect and internet keeps dropping connection.. do we need a new hub?&nbsp;</P> Sat, 07 Jun 2025 12:06:46 GMT https://helpforum.sky.com/t5/Broadband/The-internet-connection-keeps-dropping/m-p/5006573#M493216 Zoolaboo 2025-06-07T12:06:46Z https://helpforum.sky.com/t5/Broadband/The-internet-connection-keeps-dropping/m-p/5006582#M493218 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3351521">@Zoolaboo</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 07 Jun 2025 12:17:25 GMT https://helpforum.sky.com/t5/Broadband/The-internet-connection-keeps-dropping/m-p/5006582#M493218 caesarome 2025-06-07T12:17:25Z