topic Re: cannot connect to tv from router in Broadband

cannot connect to tv from router

John1,3 — Fri, 06 Jun 2025 11:10:15 GMT

had uprated wifi connected to replace previous, continual problems with roter connecting to tv, have tried all usual online tests , occasionally succesful, i must say had no problems with previous sky router, only since upgrade, have had 2 engineer visits but problem persists and no connection to tv for days at a time then works for a while , tv is fine just cannot connect apps, wish i had stuck with old sky broadband, no prioblem with that

Re: cannot connect to tv from router

Addie15 — Sat, 07 Jun 2025 10:03:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: cannot connect to tv from router

Gb49 — Sat, 07 Jun 2025 10:17:33 GMT

If you have the new wifi 6 router change it back to 5 in the settings. I had the same problem and it's because my tv wasn't compatible with wifi 6