topic Re: Internet keeps dropping in Broadband https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/5006226#M493102 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4410019">@Emma5101</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 06 Jun 2025 21:33:42 GMT caesarome 2025-06-06T21:33:42Z Internet keeps dropping https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/5006213#M493096 <P>Our internet keeps dropping no matter if we restart it or not. Sky speed tests say it's fine but other tests say it isn't good</P> Fri, 06 Jun 2025 21:20:10 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/5006213#M493096 Emma5101 2025-06-06T21:20:10Z Re: Internet keeps dropping https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/5006226#M493102 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4410019">@Emma5101</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 06 Jun 2025 21:33:42 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping/m-p/5006226#M493102 caesarome 2025-06-06T21:33:42Z