topic Re: Internet Amber Light on Hub - Service Checker says all OK in Broadband

Internet Amber Light on Hub - Service Checker says all OK

spanburnett — Fri, 06 Jun 2025 20:24:08 GMT

Internet randomly cut out the is evening & after numerous resets & unplugging/replugging issue still occurs. All advice on Sky app followed and Service Checker detects no issues.
Sky Broadband Hub

Internet & Phone Master Socket

Power & Wifi Lights: Green

Internet Light: Amber

please help!

Re: Internet Amber Light on Hub - Service Checker says all OK

JN7 — Fri, 06 Jun 2025 20:41:52 GMT

Same here. I have tried everything too. And sky help phone number is shut until 8.00 tomorrow.

Re: Internet Amber Light on Hub - Service Checker says all OK

caesarome — Fri, 06 Jun 2025 20:45:26 GMT

@JN7 @spanburnett

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.