topic Re: No WiFi connection in Broadband

No WiFi connection

Stephen123h — Fri, 06 Jun 2025 19:43:49 GMT

No WiFi and tv

Re: No WiFi connection

Emmaw3662 — Fri, 06 Jun 2025 19:59:28 GMT

I have the same problem that started at the same time, suddenly stopped working and the hub is flashing green no matter what I do

Re: No WiFi connection

JimM1 — Fri, 06 Jun 2025 20:00:10 GMT

@Stephen123h Do you mean that you have no Internet connection on your home broadband.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No WiFi connection

JimM1 — Fri, 06 Jun 2025 20:02:59 GMT

@Emmaw3662 For you the service checker to see if sky knows off any issues at present.

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Re: No WiFi connection

JN7 — Fri, 06 Jun 2025 20:06:53 GMT

I have the same Green lights on power and wireless but internet light is orange. Tried all the help steps but still the same.

Re: No WiFi connection

JimM1 — Fri, 06 Jun 2025 20:10:10 GMT

@JN7 Same advice as for @Emmaw3662

Re: No WiFi connection

Emmaw3662 — Fri, 06 Jun 2025 20:12:04 GMT

Thanks very much! The app says no issues but the website link says there is an outage in my area.

Re: No WiFi connection

JN7 — Fri, 06 Jun 2025 20:14:22 GMT

Thanks. Have tried everything. Says no problems with area and not a problem with my connection. Still not working.

Re: No WiFi connection

JimM1 — Fri, 06 Jun 2025 20:15:53 GMT

@Emmaw3662 That's the trouble with the Internet, when it goes down can be for many reason's and takes time before everyone that is possibly involved to find out. Never the reason why, it's just an area issue so can be anything.

Re: No WiFi connection

JimM1 — Fri, 06 Jun 2025 20:18:04 GMT

@JN7 And it's too late to call sky now, if not back on later then you can call them tomorrow for any update, or test they may wish to carry out!

Re: No WiFi connection

JN7 — Fri, 06 Jun 2025 20:24:00 GMT

Thank you for the advice. I have just found out they are only open 8am to 9pm. Shame the internet hub didn't get the memo.
hopefully it will sort it self out before then.