topic Re: Broadband lagging in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-lagging/m-p/5005492#M492883 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4409462">@Tanushka34</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 06 Jun 2025 09:17:27 GMT caesarome 2025-06-06T09:17:27Z Broadband lagging https://helpforum.sky.com/t5/Broadband/Broadband-lagging/m-p/5005476#M492879 <P>Hello, I have had broadband with sky. Most of the time, I am having to use my phone data as the connection is terrible. If I am upstairs. No wifi whatsoever. What am I paying for?&nbsp;</P> Fri, 06 Jun 2025 08:54:23 GMT https://helpforum.sky.com/t5/Broadband/Broadband-lagging/m-p/5005476#M492879 Tanushka34 2025-06-06T08:54:23Z Re: Broadband lagging https://helpforum.sky.com/t5/Broadband/Broadband-lagging/m-p/5005492#M492883 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4409462">@Tanushka34</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 06 Jun 2025 09:17:27 GMT https://helpforum.sky.com/t5/Broadband/Broadband-lagging/m-p/5005492#M492883 caesarome 2025-06-06T09:17:27Z