https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5005457#M492874 <P>Hi I've run the sky broadband and Wi-Fi checks through the app switched everything off and reset and still the app tells me I have no problem but I have no internet connection in my house, the app also says there is no problem in the area and I also know people are have the same issues as myself not only today but over the last week</P> Fri, 06 Jun 2025 08:17:45 GMT Mark.sparky 2025-06-06T08:17:45Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5005457#M492874 <P>Hi I've run the sky broadband and Wi-Fi checks through the app switched everything off and reset and still the app tells me I have no problem but I have no internet connection in my house, the app also says there is no problem in the area and I also know people are have the same issues as myself not only today but over the last week</P> Fri, 06 Jun 2025 08:17:45 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5005457#M492874 Mark.sparky 2025-06-06T08:17:45Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5005498#M492887 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3450424">@Mark.sparky</a>&nbsp;</P> <P>Im not sure what tests you ran so if it wasn't these then give them a try.</P> <P>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 06 Jun 2025 09:20:06 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-issues/m-p/5005498#M492887 caesarome 2025-06-06T09:20:06Z