Broadband Issues

Mick2709 — Fri, 06 Jun 2025 07:10:48 GMT

Just had 500mb sky fitted.

The speed check in fine.

However My tv's keep buffering & is not solid in all rooms.

Was with Virgin. Worked great, but cost too much. Sky said that their system would be suitable for my requirements. It's not

What can I do?

Re: Broadband Issues

JimM1 — Fri, 06 Jun 2025 07:25:02 GMT

@Mick2709 When you signed up for sky, did you take the whole Sky Max package which includes the extra addon for the subscription.

If you did then all the details required are below. but you DO need to call to get any additional booster hardware. With a new install, then the placement off the sky Hub may just be in not a good spot. See the link below.

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

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Broadband Issues

Re: Broadband Issues