topic Re: WiFi down in Broadband

WiFi down

Jason156 — Thu, 05 Jun 2025 20:26:08 GMT

Our WiFi seems to have suddenly stopped working.

Re: WiFi down

caesarome — Thu, 05 Jun 2025 21:12:21 GMT

@Jason156

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi down

Shona+Lowrie — Thu, 05 Jun 2025 21:39:26 GMT

Mine too. Checked service and the app states everything is fine which it's not

Re: WiFi down

MargoB — Thu, 05 Jun 2025 21:46:45 GMT

Mine too and we have only just signed up for Sky Broadband so this is a bad start ☹️