Sky boxes won’t turn on

Shell-1 — Thu, 05 Jun 2025 20:05:37 GMT

Both sky boxes went off now won't turn on, have reset and also rest wifi but orange light on and no one home!

Re: Sky boxes won’t turn on

caesarome — Thu, 05 Jun 2025 21:10:31 GMT

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Re: Sky boxes won’t turn on in Broadband

Sky boxes won’t turn on

Re: Sky boxes won’t turn on