Internet keeps going down

EP7 — Thu, 05 Jun 2025 20:05:42 GMT

Since the weekend we've been having issues with our internet. It told us on Saturday we had severe issues which would take a few days, however the internet keeps dropping out. The middle light out of the three in the WiFi box keeps turning orange. Please can you send someone to have a look? I work from home and this isn't good enough.

Re: Internet keeps going down

caesarome — Thu, 05 Jun 2025 21:09:51 GMT

As we are customers here who help each other @EP7 we can't send anyone but there are some things you can do.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Re: Internet keeps going down in Broadband

Internet keeps going down

Re: Internet keeps going down