topic External fibre box in Broadband

External box

SiluShaji — Tue, 03 Jun 2025 14:57:06 GMT

How can I find out engineer for external junction box for broadband

Re: External box

jamesn123 — Tue, 03 Jun 2025 15:57:11 GMT

@SiluShaji

Sorry your message makes no sense. Are you saying you need an engineer to visit? Is your broadband down?

External fibre box

SiluShaji — Thu, 05 Jun 2025 15:10:41 GMT

My Sky broadband installation was completed on June 2, 2025, but it is not yet active due to the absence of the external fiber box. I am unsure of the correct terminology for this component. Could you please advise me on the appropriate steps to take and whom I should contact for assistance? Thank you.

Re: External fibre box

JimM1 — Thu, 05 Jun 2025 16:14:31 GMT

@SiluShaji What does it say on your account regarding the order that you placed, If the internal work is done what the delay is for the external part.You can also look at the site link and use the address checker, if you post up hide your personal details.

BT Broadband

Re: External box

SiluShaji — Fri, 06 Jun 2025 11:28:25 GMT

Activation is due.

Re: External box

Deb3000 — Fri, 06 Jun 2025 11:49:20 GMT

Assuming I've understood you correctly, the external box is a CSP, (Customer Splice Point).

Re: External box

JimM1 — Fri, 06 Jun 2025 12:25:11 GMT

@SiluShaji Activation is due when? Have you had an e-mail from Sky, and/or your waiting for the Outside part off the Fibre to be completed by Opereach or one off there contractors!