Internet

cass12 — Thu, 05 Jun 2025 14:17:57 GMT

My internet keeps going off. It started a week ago, somedays it goes off intermittently then will come on for a couple of days with no interruption. Went off again today a couple of times.

I am 82 and rely on the internet so need it to be reliable

Re: Internet

Daniel0210 — Thu, 05 Jun 2025 14:19:26 GMT

@cass12

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

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Internet

Re: Internet