https://helpforum.sky.com/t5/Broadband/Sky-Internet-keeps-cutting-out-for-short-periods/m-p/5004832#M492682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3259108">@pat.cuff</a>&nbsp;<BR />If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.</P> Thu, 05 Jun 2025 12:05:32 GMT Daniel0210 2025-06-05T12:05:32Z https://helpforum.sky.com/t5/Broadband/Sky-Internet-keeps-cutting-out-for-short-periods/m-p/5004825#M492681 <P>My Internet connection keeps cutting out for very short periods, normally around 3 to 5 minutes?</P> Thu, 05 Jun 2025 12:00:34 GMT https://helpforum.sky.com/t5/Broadband/Sky-Internet-keeps-cutting-out-for-short-periods/m-p/5004825#M492681 pat.cuff 2025-06-05T12:00:34Z https://helpforum.sky.com/t5/Broadband/Sky-Internet-keeps-cutting-out-for-short-periods/m-p/5004832#M492682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3259108">@pat.cuff</a>&nbsp;<BR />If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.</P> Thu, 05 Jun 2025 12:05:32 GMT https://helpforum.sky.com/t5/Broadband/Sky-Internet-keeps-cutting-out-for-short-periods/m-p/5004832#M492682 Daniel0210 2025-06-05T12:05:32Z