https://helpforum.sky.com/t5/Broadband/Connection-to-router/m-p/5004807#M492675 <P>I am having real problems with the router's connection to the cabinet atm. It has been working well al morning, but has lost connection and cannot reconnect.&nbsp;<BR /><BR /></P><P>Been trying for over an hour now, how do I escalate this?</P><P>&nbsp;</P><P>TIA</P> Thu, 05 Jun 2025 11:26:26 GMT Andyb86 2025-06-05T11:26:26Z https://helpforum.sky.com/t5/Broadband/Connection-to-router/m-p/5004807#M492675 <P>I am having real problems with the router's connection to the cabinet atm. It has been working well al morning, but has lost connection and cannot reconnect.&nbsp;<BR /><BR /></P><P>Been trying for over an hour now, how do I escalate this?</P><P>&nbsp;</P><P>TIA</P> Thu, 05 Jun 2025 11:26:26 GMT https://helpforum.sky.com/t5/Broadband/Connection-to-router/m-p/5004807#M492675 Andyb86 2025-06-05T11:26:26Z https://helpforum.sky.com/t5/Broadband/Connection-to-router/m-p/5004829#M492679 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4351074">@Andyb86</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 05 Jun 2025 12:03:12 GMT https://helpforum.sky.com/t5/Broadband/Connection-to-router/m-p/5004829#M492679 caesarome 2025-06-05T12:03:12Z