topic Broadband Internet keeps dropping in Broadband

Broadband Internet keeps dropping

Yoyo2 — Wed, 04 Jun 2025 21:07:48 GMT

I am getting on my nerves because my Internet has been dropping since yesterday. This is forcing me to use my monthly data, which will eventually run out. I am considering switching to another provider.

Re: Broadband Internet keeps dropping

caesarome — Wed, 04 Jun 2025 21:30:32 GMT

@Yoyo2

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband Internet keeps dropping

Georgeyerou — Wed, 04 Jun 2025 22:52:03 GMT

Same here! Only since yesterday

Re: Broadband Internet keeps dropping

Daniel0210 — Thu, 05 Jun 2025 05:01:50 GMT

@Georgeyerou

Same applies. If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.