topic Re: Will this ever get fixed??? in Broadband

Will this ever get fixed???

Elm2 — Wed, 04 Jun 2025 18:51:39 GMT

6 days now I have been having this probelm with my Internet going on and off all day. Ive tried everything sky have suggested and even replaced the router and ethernet cable. None of it has made any difference and it won't connect at all. I rang sky this morning and they said everything looks fine there end. Ive ran tests and they come back that the wifi and broadband are ok, when they are clearly not, and the router flashes green, then goes red and then white but keeps doing this over and over so I can't use it. The man on the phone said he would put through a report to, I assume open reach, but they may reject it???

My question is, if they reject it, then what? I'll be left paying for Internet i cant use because it doesn't wok and no one wants to fix it. Can anyone tell me what happens if open reach won't investigate it? Because sky are saying its not an issue on there part. Also how long will it take to hear back if open reach will sort the problem??

Re: Will this ever get fixed???

JimM1 — Wed, 04 Jun 2025 19:15:51 GMT

@Elm2 What sky hub do you have? link below to see the types.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: Will this ever get fixed???

Elm2 — Wed, 04 Jun 2025 19:29:02 GMT

Its the sky max hub

Re: Will this ever get fixed???

JimM1 — Wed, 04 Jun 2025 20:34:09 GMT

@Elm2 Are you connected on a full fibre connection or on a OR Master socket! If you where on with sky i do not see when they tested that the condition off your hub doing as it is does not show up with a fault condition and cycling through the sequence continually trying to restart and connect!

Re: Will this ever get fixed???

Elm2 — Wed, 04 Jun 2025 21:45:01 GMT

Full fibre connection. They said they could see nothing wrong with the connection while the router was flashing through the colours and not connecting. I just don't understand what's going on with it.

Re: Will this ever get fixed???

JimM1 — Wed, 04 Jun 2025 21:51:25 GMT

@Elm2 Your first sky max hub, what and how did it fail to get a replacement? The 2nd sky max hub is it doing exactly the same as the first one?

Re: Will this ever get fixed???

Elm2 — Thu, 05 Jun 2025 06:06:40 GMT

Im not sure? They just said that we need to replace the hub to see if that helps. I think they were trying to do a process of elimination so they can then say its not their issue. Im at a loss of what to do really.

Re: Will this ever get fixed???

Elm2 — Thu, 05 Jun 2025 06:32:45 GMT

And yes, changing the hub has made no difference unfortunately..