topic Re: Wifi keeps going dropping in Broadband

Wifi keeps going dropping

sdmx — Wed, 04 Jun 2025 16:44:53 GMT

For the past couple of days the WiFi keeps dropping every so often. When this happens, the internet light on the hub is blinking amber. What's going on? Service checker keeps saying everything looks good even when it clearly isn't

Re: Wifi keeps going dropping

caesarome — Wed, 04 Jun 2025 18:30:53 GMT

@sdmx

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wifi keeps going dropping

sdmx — Wed, 04 Jun 2025 19:16:32 GMT

Thanks for the reply. I've been doing this multiple times and the updated tests say all good while I'm looking at blinking amber light on the hub. It seems the tests aren't reliable. I'll have to get in touch with sky because this is happening at least once every hour