https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5004295#M492537 We have been having this problem of intermittent connection for a while now.Also the sky Q box dips in and out of connection as well. Sometimes not at the same time as the broadband. I have unplugged it many times and at the minute we still haven't Internet even though your service check says we have. If you could get back to me please. Wed, 04 Jun 2025 17:56:06 GMT Sally1968 2025-06-04T17:56:06Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5004295#M492537 We have been having this problem of intermittent connection for a while now.Also the sky Q box dips in and out of connection as well. Sometimes not at the same time as the broadband. I have unplugged it many times and at the minute we still haven't Internet even though your service check says we have. If you could get back to me please. Wed, 04 Jun 2025 17:56:06 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5004295#M492537 Sally1968 2025-06-04T17:56:06Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5004326#M492544 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4408520">@Sally1968</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 04 Jun 2025 18:28:23 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5004326#M492544 caesarome 2025-06-04T18:28:23Z