Frequent disconnect

Rambo3 — Wed, 04 Jun 2025 16:46:27 GMT

Hello, my broadband is frequently disconnecting. And the signal is very weak in the upstairs. Can you please provide us a solution for this please

Re: Frequent disconnect

caesarome — Wed, 04 Jun 2025 18:30:07 GMT

@Rambo3 wrote:

Hello, my broadband is frequently disconnecting.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

@Rambo3 wrote:

And the signal is very weak in the upstairs.

If you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

topic Frequent disconnect in Broadband

Frequent disconnect

Re: Frequent disconnect