topic Re: Internet in Broadband

Internet

Ste811 — Wed, 04 Jun 2025 16:06:55 GMT

Hi, everyday for the last 2 weeks my internet goes off between 8am-12pm I have to keep resetting the hub to get it to work, I get 2 orange lights on the hub and a flashing light on the bt box on the wall. I need an engineer to come out and look for the problem but can't find anywhere to book one on the app.

Re: Internet

JimM1 — Wed, 04 Jun 2025 16:54:03 GMT

@Ste811 Use the diagnostic checker, and also below the information link to find the number to call, just use the need more help.

This should determine if there's an identified fault affecting multiple households.

If there aren't any then try running the line test here
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

https://www.sky.com/help/home

Re: Internet

Daniel0210 — Wed, 04 Jun 2025 16:48:05 GMT

@Ste811

Give Sky a call to arrange an engineer. They'll probably try some troubleshooting first so perhaps have a think about what other appliances etc come on or go off at those times.