topic Re: Reschedule openreach engineer in Broadband

Reschedule openreach engineer

Ricky-C — Tue, 22 Oct 2024 19:00:24 GMT

I made it clear when I signed up for broadband prepackaged that I had not yet moved to the property that I was buying broadband for. I received a message today stating the engineer will arrive tomorrow, however I am still not living at the property nor do I have access.

There is no option to reschedule the engineer. I need the engineer to be rescheduled immediately. The help bots are not helpful.

Re: Reschedule openreach engineer

daveNOS — Tue, 22 Oct 2024 19:17:29 GMT

@Ricky-C If the option to reschedule isn't available in your account(i believe its in the track orders section) you will have to call Sky, given that the appointment is meant to be tomorrow you may well be charged for the visit due to cancelling or rescheduling at such short notice.

Re: Reschedule openreach engineer

Scott2903 — Wed, 04 Jun 2025 14:56:24 GMT

How can I call Sky? I also am trying to reschedule an Openreach engineer. The Chat bot says cant help but wont allow me to speak to a human... I just received a text from them stating they thank me for enquiring about changing my installation date , they dont have earlier dates so they are leaving the current date in place... I dont want an earlier date...I want a later date ... I just want to speak to as Human at SKY... please help with a custopmer service number ... I HATE skys approach to customer service

Re: Reschedule openreach engineer

Daniel0210 — Wed, 04 Jun 2025 15:17:54 GMT

@Scott2903
To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.