topic Re: New free sky hub in Broadband

New free sky hub

Kenzy — Fri, 14 Feb 2025 16:08:55 GMT

So Ive ordered a new hub from sky because the one I have will be obselete from Dec25. A free offer from sky. BUT I also saw my skyq box hub will not recive internet after Dec 25 but no options to update. My skyq hub runs on wifi currently but if i run it directly off the incoming phone/internet line will it no longer work and so will i only be able to use wifi.

Re: New free sky hub

TimmyBGood — Fri, 14 Feb 2025 19:08:53 GMT

@Kenzy

It's the Q Hub (internet router) which is not going to get updates past the end of year, although it will still function to provide internet access. Sky needs to replace them and all previous models because they don't meet new requirements for devices connected to the telephone network.

A Sky Q television box is not affected by this, and there's been no announcement of any change in their status.

Re: New free sky hub

Kenzy — Fri, 14 Feb 2025 21:08:19 GMT

Once I selected to replace my sky hub, I was taken to a page where it said:

Sky Hub: It has stopped receiving service and security updates.

Then under that was an image of my sky q box and it said:

Sky Q Hub: It will stop receiving service and security updates on 31 December 2025.

I assume one is my router the other my TV skyq box.

Re: New free sky hub

MightyQuinn — Fri, 14 Feb 2025 21:13:52 GMT

Hi @Kenzy A Sky Q box is not a Hub.

Re: New free sky hub

caesarome — Fri, 14 Feb 2025 21:44:37 GMT

@Kenzy wrote:

I assume one is my router the other my TV skyq box.

You have a Sky Q hub for the internet, you also have a Sky Q box for the TV, the two are different. It is the Sky Q hub that needs to be replaced if you have it.

Re: New free sky hub

Laing1 — Fri, 14 Feb 2025 22:21:59 GMT

@Kenzy wrote:

Once I selected to replace my sky hub, I was taken to a page where it said:

Sky Hub: It has stopped receiving service and security updates.

Then under that was an image of my sky q box and it said:

Sky Q Hub: It will stop receiving service and security updates on 31 December 2025.

I assume one is my router the other my TV skyq box.

@Kenzy without seeing the pictures its hard to say but I think the Sky hub is the old up right router which is not receiving any further updates the Sky Q hub is also a Sky router that looks similar to a Sky Q box and this router will stop receiving update in December 2025 you will likely receive the Sky broadband hub/router as a replacement which was introduced in 2019

Re: New free sky hub

Kenzy — Fri, 14 Feb 2025 23:44:56 GMT

Great community. Thanks all.

Re: New free sky hub

TimmyBGood — Sat, 15 Feb 2025 07:29:46 GMT

The Sky Hub and Sky Q Hub both need replacing as they aren't compliant with new security regulations. The Sky Broadband Hub (and the white Max Hub, not pictured) will become the only supported models.

Re: New free sky hub

Loz-D — Wed, 23 Apr 2025 15:01:40 GMT

How did you order a new sky hub? We received a letter saying our hub would not receive updates from Dec 25 and to log in to our account. Logged into our account but nothing to say how you get new hub. Any ideas?

Re: New free sky hub

Daniel0210 — Wed, 23 Apr 2025 15:17:42 GMT

@Loz-D

It's a genuine letter. I changed my Sky Q hub after receiving a similar correspondence in email format.

There should be a URL quoted at the foot of the letter. When you go to this, there's a dropdown option to change your hub...

Take a look at your options:

Change your hub

Keep your hub and change your hub admin password

Switch to Full Fibre broadband

Add Sky WiFi Max

Here's the legal bit

If that doesn't work you'll need to call Sky to arrange it.

Re: New free sky hub

caesarome — Wed, 23 Apr 2025 15:23:17 GMT

@Loz-D
This is the link you need:

https://sky.com/skyhuboptions

Re: New free sky hub

Booing — Sat, 17 May 2025 13:44:51 GMT

Can you please send me sky router

Re: New free sky hub

Daniel0210 — Sat, 17 May 2025 13:58:36 GMT

@Booing

The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

What Sky hub do you currently have? Have you received an email or letter about exchanging an old hub for a more up to date model?

Re: New free sky hub

Booing — Wed, 04 Jun 2025 12:03:59 GMT

Can I have one 😸

Re: New free sky hub

JimM1 — Wed, 04 Jun 2025 12:27:39 GMT

@Booing NO!

Re: New free sky hub

Daniel0210 — Wed, 04 Jun 2025 12:36:21 GMT

@Booing

The free replacement hubs being discussed here are for the outdated Sky Q hubs which will not receive any security updates from December 2025. Those customers affected are receiving emails or letters explaining how to get a replacement. I presume these are being sent out in batches to control the outgoing flow of devices.

If you haven't had such a notification from Sky then it doesn't apply to you.

Re: New free sky hub

BAKER126 — Fri, 18 Jul 2025 10:02:35 GMT

I have an old sky hub, I have had no email or warning about the December 2025 security ending?

Re: New free sky hub

JimM1 — Fri, 18 Jul 2025 10:09:42 GMT

@BAKER126 You posted way back in Feb you had a sky hub when trying to get max so which hub do you actually have! The first 3 are good, the last two are what is affected!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: New free sky hub

TimmyBGood — Fri, 18 Jul 2025 14:13:10 GMT

@BAKER126

Sky Broadband has a list of millions of subscribers to work through. 'Security' isn't 'ending' and the hardware will continue to function as it does now: it's an artificial date to motivate customers to respond because ISPs are required by UK law to attempt to get older routers (which don't have complex administrator passwords) off the national network.

Re: New free sky hub

JimM1 — Fri, 18 Jul 2025 14:08:01 GMT

@TimmyBGood Looks like he already has an SR203 anyway!