topic Down Since Sunday in Broadband

Down Since Sunday

GeeTee27 — Wed, 04 Jun 2025 11:54:00 GMT

Whilst I applaud Sky's diligence in detecting a problem, I cannot say that the same is applicable to the speed of rectification. Now, I have received an Email from them which seems to be saying, we are sorry for the problems you are experiencing, but if you are not happy, we will let you leave the service without any penalties. Alternatively, we will let you upgrade without any upfront costs. Problem is, we cannot upgrade because they cannot offer an enhanced service.

This to me seems to be saying, sorry, we really can't be bothered, so hopefully you are going to ditch the service.

Not a great attitude from a company which has offered multiple services to our household for over 16 years!

Re: Down Since Sunday

cookiemonsteruk — Wed, 04 Jun 2025 12:04:57 GMT

@GeeTee27

Did they say what if any upgrade options there are?

What speed should you be getting

Could you enter your full address in the link below and post the table and notes after removing you address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Down Since Sunday

caesarome — Wed, 04 Jun 2025 12:35:39 GMT

External faults like this are fixed by Openreach who sim to carry out repaid within a few working days so as this hasn't yet does anything appear here for you:

https://www.sky.com/servicechecker

Re: Down Since Sunday

TimmyBGood — Wed, 04 Jun 2025 12:53:51 GMT

@GeeTee27 wrote:

This to me seems to be saying, sorry, we really can't be bothered, so hopefully you are going to ditch the service.

That's typically an auto-generated message when a copper circuit has degraded to the point that the Guaranteed Minimum Download Speed cannot be delivered, but the ISP has no confidence that Openreach will rectify the issue within the remaining lifespan of the legacy telephone network.