topic Re: Moving from Virgin to Sky in Broadband

Moving from Virgin to Sky

Gno199 — Tue, 03 Jun 2025 15:04:22 GMT

Hi, my Virgin Media contract expires on the 13th of June. I'm about to sign up to Sky, but as of todays date the installation/connection date i've been offered is the 10th June, which is obviously before my contract end.

Do Sky liase with Virgin so i'm not charged cncellation fees? How does it work?

Re: Moving from Virgin to Sky

TimmyBGood — Tue, 03 Jun 2025 15:25:42 GMT

@Gno199

The 'one touch switch' scheme applies, but doesn't prevent early cancellation fees.

However, if Virgin does charge a penalty you can claim the equivalent amount back from Sky as an account credit.

https://www.sky.com/help/articles/switching-credit-offer

Re: Moving from Virgin to Sky

Gno199 — Tue, 03 Jun 2025 15:27:25 GMT

Many thanks for your help.

Re: Moving from Virgin to Sky

Gno199 — Tue, 03 Jun 2025 15:28:37 GMT

Have seen the deal with Sky through MSE, so does the one touch swith apply there do you know?

Re: Moving from Virgin to Sky

TimmyBGood — Tue, 03 Jun 2025 15:31:30 GMT

@Gno199

No problem.

Perhaps note that 'one touch switch' only applies to broadband though: if you are ending a subscription television service with Virgin then that needs to be raised with them by yourself: Sky won't do it even if you are taking up a Sky television subscription.

Re: Moving from Virgin to Sky

JimM1 — Tue, 03 Jun 2025 15:33:45 GMT

@Gno199If you are not dealing direct with sky then all OTS is off the table, no third party intervention, any issues then you need to go to your source, that would be MSE...

Re: Moving from Virgin to Sky

JimM1 — Tue, 03 Jun 2025 15:36:19 GMT

@Gno199 Hope you got a fixed install date, and not a propossed one, if so you have read the e-mail terms and conditions for the installation period JIC.