topic Re: PaloAlto GlobalProtect in Broadband

PaloAlto GlobalProtect

Erdbeerfelder — Tue, 03 Jun 2025 14:52:21 GMT

I am having real difficulty connecting to the Paloalto GlobalProtect product to allow me to access my work systems. Does anyone have any suggestions to help. I keep getting 'The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect'

Re: PaloAlto GlobalProtect

JimM1 — Tue, 03 Jun 2025 15:22:44 GMT

@Erdbeerfelder As it say's you need to check that the security portal is up and running, this is nothing that sky would be blocking.

Re: PaloAlto GlobalProtect

TimmyBGood — Tue, 03 Jun 2025 15:26:45 GMT

@Erdbeerfelder

Are you using a white Sky Max Hub?

Re: PaloAlto GlobalProtect

Erdbeerfelder — Tue, 03 Jun 2025 17:42:25 GMT

Yes I am

Re: PaloAlto GlobalProtect

TimmyBGood — Tue, 03 Jun 2025 17:48:24 GMT

@Erdbeerfelder

In that case the pinned post at the top of this forum is relevant.

https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/4828185

Typically the issue is the deployment by Sky of IPv4 address sharing through Map-T on broadband circuits that land on a Max Hub.

Re: PaloAlto GlobalProtect

Erdbeerfelder — Tue, 03 Jun 2025 18:02:00 GMT

Thank you, I'll take a look at the post.

Re: PaloAlto GlobalProtect

Carlbrennan — Fri, 05 Dec 2025 18:34:31 GMT

Same issue on black sky router. Exact same message and when I try to connect to landing page for vpn I get this:

if I disconnect and connect via my phone it instantly works...???