https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5003048#M492237 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4407598">@IS37</a>&nbsp;What hub do you have, see the link below.</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Tue, 03 Jun 2025 14:36:55 GMT JimM1 2025-06-03T14:36:55Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5003032#M492232 <P>My internet connection has dropped. I have tested online and Sky reports that all ok ie no reports of local outages, that my hub is connected and that my set up is fine. Yet I can not connect. I have switched everything off, waited a minute and then switched back on - twice - still not working. Have reset the router. Still not working. The internet light on the router is not on! So what I has happened? Do I need a new router?</P> Tue, 03 Jun 2025 14:22:08 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5003032#M492232 IS37 2025-06-03T14:22:08Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5003048#M492237 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4407598">@IS37</a>&nbsp;What hub do you have, see the link below.</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Tue, 03 Jun 2025 14:36:55 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5003048#M492237 JimM1 2025-06-03T14:36:55Z