topic Re: Has not gone live in Broadband

Has not gone live

Graan — Tue, 03 Jun 2025 06:44:06 GMT

Go live was yesterday still no internet light this morning, both myself and wife work from home

Re: Has not gone live

daveNOS — Tue, 03 Jun 2025 06:55:26 GMT

@Graan You will have to call Sky to see why the activation didn't happen, be aware though working form home won't provide you any priority as you are using a domestic only service.

Re: Has not gone live

Daniel0210 — Tue, 03 Jun 2025 06:57:40 GMT

@Graan

Have you received notification(s) from Sky that it has been activated?

Re: Has not gone live

Graan — Tue, 03 Jun 2025 08:25:13 GMT

Yes go live was yesterday

Re: Has not gone live

Daniel0210 — Tue, 03 Jun 2025 08:38:06 GMT

@Graan

If you had a text or email confirming it was live then you'll need to call Sky to see if they can help.

To call Sky dial 150 (free) from either your Sky Talk landline (if it's working yet) or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Has not gone live

cuke — Tue, 03 Jun 2025 08:48:04 GMT

@Graan wrote:
Go live was yesterday still no internet light this morning, both myself and wife work from home

Have you tried a power restart of the hub or, if you've full fibre, also the ONT?

Re: Has not gone live

JimM1 — Tue, 03 Jun 2025 09:40:06 GMT

@Graan I replied to another posting that you had sent to so same applies for you!

Re: Has not gone live

Rach1312 — Wed, 04 Jun 2025 07:20:29 GMT

@Graan Have you had any luck yet? I'm in the same position and it seems an engineer has been booked for me..