topic Re: Parental controls sky max? in Broadband

Parental controls sky max?

Nickjett — Sat, 31 May 2025 22:50:36 GMT

I've recently upgraded to sky max as the intwrnet speed in our bedroom was poor. Tbh it still isn't great. But I was under the impression that there would be parental controls in the sky app once I upgraded to sky max but I don't see anything new in the app?

Re: Parental controls sky max?

Highlinder — Mon, 02 Jun 2025 10:34:43 GMT

@Nickjett Normally those controls are under the broadband & talk tab on the Sky app, but might have been moved with the new max router from Sky.

Re: Parental controls sky max?

Nickjett — Mon, 02 Jun 2025 11:09:35 GMT

Re: Parental controls sky max?

Nickjett — Mon, 02 Jun 2025 11:10:00 GMT

That's all i see

Re: Parental controls sky max?

JimM1 — Mon, 02 Jun 2025 11:19:24 GMT

@Nickjett See if this link helps you.

Parental controls with Sky WiFi Max | Sky Help | Sky.com | Sky Help | Sky.com

Re: Parental controls sky max?

Nickjett — Mon, 02 Jun 2025 17:36:38 GMT

Thanks...but none of the options to create a profile or anything to do with parental controls are whete the article says it should be

Re: Parental controls sky max?

JimM1 — Mon, 02 Jun 2025 18:25:29 GMT

@Nickjett You are sure that you have the Sky Max addon in your package with the additional monthly cost?

Re: Parental controls sky max?

Nickjett — Mon, 02 Jun 2025 18:53:13 GMT

I upgraded just over two weeks ago...the upgrade is an extra 4 pounds and I have thecwhite router since the upgrade

Re: Parental controls sky max?

JimM1 — Mon, 02 Jun 2025 18:57:50 GMT

@Nickjett Time to call sky then something set wrong and you are not seeing the required switched on through your app to your account and the sky max option.

Re: Parental controls sky max?

Nickjett — Mon, 02 Jun 2025 19:03:43 GMT

Ok thankyou

Re: Parental controls sky max?

JimM1 — Mon, 02 Jun 2025 19:06:03 GMT

@Nickjett Guess not looking forward to the wait, try early tomorrow morning quite time and you may just be lucky.👍