https://helpforum.sky.com/t5/Broadband/Red-pon-light/m-p/5001732#M491917 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4406482">@DaveB811</a>&nbsp;If it was broken then you would expect a RED LOS not the Pon, you may have disturbed the ONT so power off, leave five minutes and back on again..</P> Mon, 02 Jun 2025 09:46:55 GMT JimM1 2025-06-02T09:46:55Z https://helpforum.sky.com/t5/Broadband/Red-pon-light/m-p/5001628#M491896 <P>Having plastering done where the fiber comes into the house &amp; I think the very thin white cable where it staple to wall it might have a break inside , it looks fine but the light is staying red&nbsp;</P> Mon, 02 Jun 2025 08:41:49 GMT https://helpforum.sky.com/t5/Broadband/Red-pon-light/m-p/5001628#M491896 DaveB811 2025-06-02T08:41:49Z https://helpforum.sky.com/t5/Broadband/Red-pon-light/m-p/5001653#M491904 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4406482">@DaveB811</a>&nbsp; Are you able to call Sky and report this fault?</P> Mon, 02 Jun 2025 08:59:58 GMT https://helpforum.sky.com/t5/Broadband/Red-pon-light/m-p/5001653#M491904 Highlinder 2025-06-02T08:59:58Z https://helpforum.sky.com/t5/Broadband/Red-pon-light/m-p/5001732#M491917 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4406482">@DaveB811</a>&nbsp;If it was broken then you would expect a RED LOS not the Pon, you may have disturbed the ONT so power off, leave five minutes and back on again..</P> Mon, 02 Jun 2025 09:46:55 GMT https://helpforum.sky.com/t5/Broadband/Red-pon-light/m-p/5001732#M491917 JimM1 2025-06-02T09:46:55Z