topic Hasten Go Live in Broadband

Hasten Go Live

KayKatcs — Mon, 02 Jun 2025 09:26:17 GMT

I've recently moved home. I checked the availability of Sky at my new place and the site showed availability. However, my go-live has been scheduled for the 13th of June. I work from home and desperately need internet connection. I can't find help or get through to an actual person. I'm considering cancelling if I can't get assistance asap.

Re: Hasten Go Live

daveNOS — Mon, 02 Jun 2025 09:44:32 GMT

@KayKatcs The date you have been given would be the earliest date that Openreach had to do the required work, cancelling now and going elsewhere will restart the process and it will be at least 2 weeks before the activation happens(with any provider that uses the Openreach network).

Working from home gives you no extra priority when your using a domestic only service.

It's also worth noting that this forum is a customer to customer help platform.

Re: Hasten Go Live

GD1 — Mon, 02 Jun 2025 10:32:10 GMT

@KayKatcs When did you place your order? If it was in the last few days then you have the earliest appt possible, if it's that imnportant ordering prior to moving would have been preferable.

As nted by @daveNOS WFH gives you no priority and threats to cancel will get you nowhere, cancelling will start the process all over again and your connection date will be even further in th future.

Re: Hasten Go Live

TimmyBGood — Mon, 02 Jun 2025 13:25:50 GMT

@KayKatcs wrote:

I'm considering cancelling if I can't get assistance asap.

Cancellation will restart the waiting time for connection by any other ISP: typically the delay is for FTTP installation.

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.