topic Re: Wifi not working in Broadband

Wifi not working

Kimmie84 — Mon, 02 Jun 2025 08:32:26 GMT

My internet is not coming on

Re: Wifi not working

JimM1 — Mon, 02 Jun 2025 08:39:09 GMT

@Kimmie84 Information for you as you have given not any detail.

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Wifi not working

Kimmie84 — Mon, 02 Jun 2025 08:41:35 GMT

My power is on. Internet light off, wifi on and voice is orange. It was working fine and then turned off. I have done the reset numerous times and it's still the same

Re: Wifi not working

JimM1 — Mon, 02 Jun 2025 08:43:32 GMT

@Kimmie84 And the lights are indicating that there is a broadband issue.

Re: Wifi not working

Kimmie84 — Mon, 02 Jun 2025 08:44:13 GMT

Yes so what do I do?

Re: Wifi not working

JimM1 — Mon, 02 Jun 2025 08:48:51 GMT

@Kimmie84 You run the service checker from above, IF sky know about the fault it will indicate, if they do not then it will come back and say so, when you get past that, then you can call sky and see what they say. There is just know way off knowing is it your home, outside or any other specific reason. The lights are indicating that for SOME reason the broadband is down, link below and need more help will show the number to call.

https://www.sky.com/help/home