topic Re: Broadband shocking in Broadband

Broadband shocking

FedUp28 — Wed, 28 May 2025 21:26:02 GMT

Wow where to start signed up to full fibre 500 replacing our BT 100 package we thought was bad. This service is absolutely horrendous drops out constantly no warning doesn't even have enough speed to provide wifi to the Sky Q boxes never mind gaming.Phones constantly dropping and using data instead which is running down our sky piggy bank. Complained Sunday and yesterday. Today no Internet at all again phoned and was told case was closed as sent out new booster which by the way does nothing to help wifi speeds or drop outs in connection. Spent 2 hours on the phone on Sunday trying to resolve or improve matters but not helped.

Re: Broadband shocking

JimM1 — Wed, 28 May 2025 21:42:29 GMT

@FedUp28 What happens with the lights, say what you see and which hub you have!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Broadband shocking

FedUp28 — Sun, 01 Jun 2025 21:36:37 GMT

Apparently the hub is not working we have another coming out along with an engineer to look at sky q boxes as they have recognised faults everyday since 9th of May. Thanks for the reply.