WiFi keeps dropping

Jason154 — Sun, 01 Jun 2025 17:23:05 GMT

Hi our WiFi keeps dropping and our phones switch over to data and it's happening all the time. I've reset the router, moved it and changed the WiFi settings but nothing has changed. Yesterday when trying to watch tv on the sky q box it said we had no internet connection, when I went to settings and network you could see it connect then disconnect then connect again and disconnect a number of times.

Re: WiFi keeps dropping

caesarome — Sun, 01 Jun 2025 18:35:49 GMT

@Jason154

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic WiFi keeps dropping in Broadband

WiFi keeps dropping

Re: WiFi keeps dropping