topic Poor wifi in Broadband

Poor wifi

Bonz12 — Sun, 01 Jun 2025 11:31:54 GMT

Please can you help this has been happening for over one month now, WiFi cuts in and out constantly and is very weak

Re: Poor wifi

caesarome — Sun, 01 Jun 2025 12:03:37 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

If you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Re: Poor wifi

Bonz12 — Thu, 05 Jun 2025 07:59:03 GMT

Thank you the problem is always in the evening so I'll try again then. I've actually run the test whilst those in the house have been moaning about no WiFi and it comes back saying all is fine. So I'll try again as it's def not working in evenings thank you