topic Re: No devices connected in Broadband https://helpforum.sky.com/t5/Broadband/No-devices-connected/m-p/5000915#M491710 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4405843">@Mick641</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 01 Jun 2025 09:06:36 GMT caesarome 2025-06-01T09:06:36Z No devices connected https://helpforum.sky.com/t5/Broadband/No-devices-connected/m-p/5000853#M491694 <P>Hi, we have 2 green lights and 2 amber, nothing is connected but tests all show positive</P> Sun, 01 Jun 2025 07:36:14 GMT https://helpforum.sky.com/t5/Broadband/No-devices-connected/m-p/5000853#M491694 Mick641 2025-06-01T07:36:14Z Re: No devices connected https://helpforum.sky.com/t5/Broadband/No-devices-connected/m-p/5000915#M491710 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4405843">@Mick641</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 01 Jun 2025 09:06:36 GMT https://helpforum.sky.com/t5/Broadband/No-devices-connected/m-p/5000915#M491710 caesarome 2025-06-01T09:06:36Z