topic Re: Account number in Broadband

Account number

Sebastian6 — Sun, 01 Jun 2025 07:27:46 GMT

Returning broadband and I cannot access my account number

Re: Account number

cookiemonsteruk — Sun, 01 Jun 2025 07:48:28 GMT

@Sebastian6

How long were you away from sky?

Are you trying your old account number

if you're away from sky for more than a year you would have received a new account number

Re: Account number

caesarome — Sun, 01 Jun 2025 09:05:58 GMT

@Sebastian6

As stated above, if you have been a while from Sky for longer than a year then you need to start again by setting up a new Sky ID to use, if you want to use the same email address then you need to login to your old account to remove it from their first.