topic Re: Broadband not connected in Broadband

Broadband not connected

Salma7 — Sat, 31 May 2025 21:40:37 GMT

Keep losing connection to wifi

Re: Broadband not connected

caesarome — Sat, 31 May 2025 21:59:12 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband not connected

JimM1 — Sat, 31 May 2025 22:02:02 GMT

@Salma7 Wi-Fi is the wireless signal, do you mean that is what you are losing, or do you mean that you have lost connection to the broadband internet and all the devices are not connected, hard to say if you are all wireless. Link below explains about the hub.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Broadband not connected

Salma7 — Sat, 31 May 2025 22:05:43 GMT

Sorry my hub only got 2 green lights on ive turn the power off but still no connection

Re: Broadband not connected

JimM1 — Sat, 31 May 2025 22:13:34 GMT

@Salma7 Is the hub a Upright Broadband Hub with the 4 lights, you are not giving much information, anyway power, internet, wireless, and maybe phone if it is that hub, Internet one out or amber NO connection is what it is telling you, that can be for many reason's....

The check service link below MAY indicate if sky do know about any particular area wide fault. Diagnostic also if you wish to run line test, would all need to be done over mobile data as you have no Broadband.

https://www.sky.com/servicechecker

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start