topic Re: Internet connection in Broadband

Internet connection

Danielle149 — Sat, 31 May 2025 20:25:47 GMT

hi I had my broadband and sky puk installed yesterday, everything was working fine but when I can home from work tonight, sky is saying no internet connection, I have done all the advice that I can with rooter and puk etc and still not connected, WiFi is working as I'm connected with my phone.
I just do not know what else to do.

im sure it is something silly on my part.

Re: Internet connection

JimM1 — Sat, 31 May 2025 20:56:00 GMT

@Danielle149 What is the hub showing link to status. Which hub and speed package from sky?

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Internet connection

Danielle149 — Sat, 31 May 2025 21:13:09 GMT

Hi , I have managed to resolve this thank you, turned puk off underneath and rooter off , waited for rooter to come back on and lights green, then turned puk back on and it's managed to work 🫣 thankfully 😊

thank you .