topic WiFi drop out 9pm every day in Broadband

WiFi drop out 9pm every day

andyray — Sat, 31 May 2025 20:16:08 GMT

These last few weeks our WiFi doesn't work for any device (multiple) from around 2030 until 2200.

The service works perfect outside of those times.

i have disconnected literally everything (WiFi and tethered) and then just use one device via WiFi and the same scenario happens.

set up is main sky q box tethered to the sky router, sky q mini 6 m away through false wall just plaster and joists, plus extended upstairs.

i have unplugged the sky mini and sky extender and nothing changes.

Re: WiFi drop out 9pm every day

Addie15 — Sun, 01 Jun 2025 08:19:29 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147