topic Re: Broadband dropping out constantly in Broadband

Broadband dropping out constantly

MichaelC68 — Sat, 31 May 2025 18:30:35 GMT

This week I have encountered multiple broadband dropouts and now I am unable to stream tv such as BBCi player. The sky app says all is good? I have done all the steps suck as plug and unplug everything and restart. Sky, please can you fix this problem?!

Re: Broadband dropping out constantly

Daniel0210 — Sat, 31 May 2025 18:32:06 GMT

@MichaelC68
For a ‘no broadband’ issue, if you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: Broadband dropping out constantly

MichaelC68 — Sat, 31 May 2025 18:43:09 GMT

I have as said in my message done these checks and it's not working. Thanks

Re: Broadband dropping out constantly

Daniel0210 — Sat, 31 May 2025 18:44:43 GMT

@MichaelC68

Then you'll need to contact Sky and report it.