topic Re: Sky box not working in Broadband

Sky box not working

msmyth — Sat, 31 May 2025 15:52:14 GMT

There is a red light on my box

Re: Sky box not working

msmyth — Sat, 31 May 2025 15:54:38 GMT

Need to speak to someone

Re: Sky box not working

JimM1 — Sat, 31 May 2025 15:59:16 GMT

@msmyth You need to speak to someone then you need to call!

Re: Sky box not working

caesarome — Sat, 31 May 2025 16:27:11 GMT

@msmyth

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.