https://helpforum.sky.com/t5/Broadband/Set-up-problem/m-p/4999851#M491428 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4405045">@Raffa</a>&nbsp;Is this a new installation that you are performing, copy off the electronic guide linked below.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank" rel="noopener">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A></P><P>&nbsp;</P><P>You should have a text from sky that you are live, if not what is the Activation date that you where given, you will not be live until that date....</P> Fri, 30 May 2025 20:40:57 GMT JimM1 2025-05-30T20:40:57Z https://helpforum.sky.com/t5/Broadband/Set-up-problem/m-p/4999844#M491426 Dear Team My housemate and I are having a huge problem setting up the wifi and it shows to my housemate "it is not quite connected" and the problem looks to be phone socket. I am not sure. Could someone contact us to solve this issue asap? Kind regards R Fri, 30 May 2025 20:29:49 GMT https://helpforum.sky.com/t5/Broadband/Set-up-problem/m-p/4999844#M491426 Raffa 2025-05-30T20:29:49Z https://helpforum.sky.com/t5/Broadband/Set-up-problem/m-p/4999851#M491428 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4405045">@Raffa</a>&nbsp;Is this a new installation that you are performing, copy off the electronic guide linked below.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank" rel="noopener">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A></P><P>&nbsp;</P><P>You should have a text from sky that you are live, if not what is the Activation date that you where given, you will not be live until that date....</P> Fri, 30 May 2025 20:40:57 GMT https://helpforum.sky.com/t5/Broadband/Set-up-problem/m-p/4999851#M491428 JimM1 2025-05-30T20:40:57Z