topic Shocking Broadband,, in Broadband

Shocking Broadband,,

AnneLit — Fri, 30 May 2025 17:31:44 GMT

My Mum has transferred from BT to Sky. It constantly drops signal on zoom calls. We require some Boosters. My mum is about to be treated with chemo and radiotherapy, so she won't be feeling fantastic. I need someone to ensure this service is working please. So far, immensely disappointed with the lack of service. All of the contact numbers are not working correctly. It's the worse service I've ever seen. What can we do to get support ? Kay ~ Anne's daughter

Re: Shocking Broadband,,

Daniel0210 — Fri, 30 May 2025 17:36:54 GMT

@AnneLit

Have you the necessary authority to speak to Sky on your Mums behalf? What's happened when you've rung?

Re: Shocking Broadband,,

JimM1 — Fri, 30 May 2025 18:07:53 GMT

@AnneLit If you have a landline phone connected to you hub there is only one number to call and that is 150, direct to sky no messing about, just keep quite when the AI bot tries to direct you elsewhere and eventually a sky CS person will connect and pick up.

Also below embedded in the link is the sky number, just click on the need more help and write it down.

https://www.sky.com/help/home