topic Re: WiFi intermittent in Broadband

WiFi intermittent

Stedee — Fri, 30 May 2025 13:59:55 GMT

WiFi is intermittent but sky tests say there is no issue but my wifi is not working when test is being carried out.
has anyone spoke to sky ?

Re: WiFi intermittent

Daniel0210 — Fri, 30 May 2025 14:01:46 GMT

@Stedee wrote:

has anyone spoke to sky ?

@Stedee

Not sure what you mean by that last sentence?

Re: WiFi intermittent

Stedee — Fri, 30 May 2025 14:15:04 GMT

Basically has anyone experiencing intermittent WiFi contacted Sky and spoke to them. The community comments I have seen clearly suggest there is an issue.

Re: WiFi intermittent

CJD0375 — Fri, 30 May 2025 15:26:58 GMT

I started having issues on Tuesday, I spoke to customers service who also said they couldn't find an issue but I asked for an engineer visit. My wifi dropped out every 45mins/1hr since Tuesday afternoon. Overnnight however it seems to have fixed it self, the engineer came over today and thinks it could have been due to a software update that went wrong. I have noticed on the group chats that it seems to be happening to lots of people this week, hopefully your issue will fix itself like mine did.

Re: WiFi intermittent

JimM1 — Fri, 30 May 2025 15:49:52 GMT

@Stedee You can be the first to call and see how it goes, report back any findings that you get!